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Hail damage on an asphalt shingle roof in eastern Pennsylvania

9 September 2026 · Storm

The first 48 hours
after a hailstorm.

Most of the mistakes people make after a storm happen in the first two days, usually because somebody knocked on the door before they had time to think.

In order: stay off the roof, photograph everything from the ground, stop any water getting in, then get an inspection before you file. Nothing on that list requires you to sign anything or decide anything in the first two days.

In order

What to do

Do not go up there

More people are hurt falling off roofs after storms than by the storms. Hail damage is not visible from the ground and it is not urgent enough to justify a ladder.

First

Photograph from the ground and inside

Time stamped photos of your yard, cars, gutters, downspouts, siding, and any stain on a ceiling. Hail that dented a gutter or a car hood probably bruised the roof too, and that evidence disappears in a week.

Same day

Stop water getting in

If water is coming through, move what you can and put a bucket under it. A tarp is worth it if the roof is open, but not worth climbing for.

Same day

Write down the date of the storm

Carriers work from the date of loss and every policy has a deadline. Knowing the exact date matters more later than anybody expects.

Same day

Get an inspection before you file

You want to know whether there is enough damage to be worth a claim before you put one on your record. A free inspection answers that.

Within days

Then decide about the claim

With photographs of what is up there, the conversation with your carrier is about evidence rather than opinion.

Week one

What not to do

The two day mistakes

Signing at the door
Storm season brings a lot of urgency and a lot of paperwork that is not a work order. Nothing has to be signed in the first 48 hours.
Filing before anybody has looked
A claim with not enough damage behind it is a claim on your record for nothing.
Letting somebody on the roof to look
Anybody up there can create damage as easily as find it. Know who they are first.
Throwing away the evidence
Do not replace the dented gutter or wash the siding before it is photographed.
Assuming no leak means no damage
Hail bruises the mat under the granules. It sheds water for another year or two, then fails, usually after the claim window closed.
Paying a deposit in cash
Pennsylvania caps home improvement deposits at a third of the contract price. Cash with no paperwork is a different problem entirely.

Straight answers

Common questions after a storm

How long do I have to file?

It depends on the policy, and the clock runs from the date of loss rather than the date you noticed.

Most carriers want it inside a year, some are shorter. It is worth checking sooner than later, because a roof that leaks two winters after the storm is a maintenance problem in the carrier's eyes.

Will filing a claim raise my premium?

A weather claim is not treated the same as an at-fault claim, though carriers do look at claim history.

That is a conversation with your agent, not with a roofer. Anybody who tells you it definitely will not affect anything is guessing on your behalf.

Somebody knocked and said they saw damage from the road. Is that possible?

No. Hail bruising is not visible from a driveway.

It might still be worth having the roof looked at, but that particular sentence tells you how they work. There is a longer guide on checking out a roofer.

Keep reading

More claim questions

The whole process, start to finish, is on the storm damage and insurance claims page.

Insurance

Should you call your insurer or a roofer first?

Get the roof looked at first. A claim you file before anybody has been up there is a claim on your record whether it pays out or not.

Read it→
Insurance

Can a roofer pay my deductible in Pennsylvania?

No. There is no state law that names deductibles, and that is the part most people get wrong. Here is the law that does apply.

Read it→
Insurance

ACV vs RCV: what your policy pays on a roof

One pays the depreciated value of a worn roof and stops. The other pays the rest once the work is done. Check which one you have before you budget.

Read it→
Insurance

How long do I have to file a roof claim in PA?

Your policy sets that deadline, not Pennsylvania law, and the clock starts the day of the storm rather than the day you noticed.

Read it→
Insurance

Does hail damage always mean a new roof?

No, and a contractor who says otherwise before getting on the roof is guessing. Here is what decides it.

Read it→

Get it documented
before the window closes.

Free inspection, photographed the way a carrier needs to see it, with an honest answer on whether it is worth filing.

Call (610) 890-4800